• Los Angeles

    Holly Brown
    HR Manager of Staff Recruitment
    11355 West Olympic Boulevard
    Los Angeles, CA 90064
    General: 310.312.4000
    Fax: 310.996.6975

    Department: Risk Management
    Position Title: Conflicts/Intake Clerk
    Office Location: Los Angeles
    Description: Manatt currently has a great opportunity for a Conflicts/Intake Clerk for our Los Angeles Office. The Conflicts Clerk will be responsible for maintaining our Conflicts-Intake database, CIMS, performing conflicts checks on clients and other parties for new matters and maintaining consistency in our billing database, Aderant. In addition, the Conflicts Clerk will assist with processing new business intake forms. This is a great position for an entry level graduate who is looking to get into the legal field. We will train.

    Essential Job Functions:  

    • Maintain data in CIMS
    • Open matters in CIMS as they are approved each day.
    • Assist with internal audits-closing old matters
    • Assist secretaries in preparing pre-intakes and intakes
    • Handle general e-mail requests from secretaries and professionals
    • Prepare intakes for daily review, including gathering AR data, credit reports and missing data
    • Follow-up with the professionals and secretaries regarding intakes and engagement letters
    • Update and maintain list of sample form documents for professionals
    • Assist with special administrative projects as needed
    • BA Degree Required
    • Must be proficient in Outlook, Excel & Word
    • Excellent oral & written communication skills
    • Must be extremely detail oriented, organized and have great follow through skills
    • Must have the ability to work well under pressure and meet deadlines
    • Must be able to juggle and prioritize multiple projects
    • Must be able to identify and resolve problems in a timely manner
    • Must be able to maintain strict confidentiality
    • Must be able to communicate effectively with all firm employees and coordinate work flow
    EEO/AA Employer


    Department: Accounting
    Position Title: Accounts Receivable Specialist
    Office Location: Los Angeles
    Essential Job Functions:  

    • Works with Billers to gain solid understanding of client billing requirements and to troubleshoot potential reasons for non payment
    • Makes phone calls or sends emails to person in charge of payment when client is overdue for payment of invoice and tracks details of each client call.
    • Communicates to the Collections Supervisor and A/R Financial Analyst if there are any billing disputes or early warning signs of changes in payment patterns of clients.
    • Prepares periodic status reports on assigned clients
    • Documents and communicates with A/R Clerk regarding cash posting problem
    • Performs general administrative functions including maintenance of A/R collections files
    • Works independently and within a team on special projects as needed.
    • Candidates must have 2-3 years of collections/ receivables and customer service experience
    • College Degree preferred.
    • Must be able to handle and maintain confidential information using sensitivity and discretion
    • Must be able to prioritize and complete multiple assignments
    • Ability to calculate figures and amounts such as discounts, interest and proportions
    • Ability to maintain effective working relationships with team members, accounting department, billing attorneys and clients.
    • Good sense of judgment, including recognition of when to escalate a problem
    • Excellent organizational, problem solving and follow up skills
    • Excellent verbal and written communication skills
    • Must be proficient in Microsoft Office with intermediate Word & Excel skills.
    EEO/AA Employer


    Department: Information Technology
    Position Title: Security Engineer
    Office Location: Los Angeles

    • Responsible for setting, monitoring, and enforcing security policies and procedures for the Firm’s Information Technology.
    • Provide security awareness orientation, training, and direction to Manatt employees.
    • Track security risk trends and ensure that security policies, practices, and protective software and hardware tools keep up with those risks.
    • Respond to the security warning by taking action to identify the cause and the person involved and to address the issue with that person.
    • Direct that additional measure be taken, as appropriate to the situation (e.g., scanning a system for virus and spyware infection).
    • Responsible for maintaining a master password list for privileged accounts, such as Domain Administrator; ‘Enable’ passwords for routers and switches; restricted area Simplex lock combinations; and other similar critical access information.
    • Consult with other groups, IT and non-IT, with regard to IT security
    • Other duties as assigned.
    • BA/BS Degree or higher in an Information Systems discipline
    • 5 + years in Information Technology security in a Microsoft Windows and Applications environment
    • Minimum of 1 year of Cisco environment networking security
    • McAfee Virus scanner and ePolicy Orchestrator (ePO)
    • Must hold a current Certified Information Systems Security Professional (CISSP) certificate
    • GIAC certification would be a plus
    • MCSE certification would be a plus
    • Must be proficient with Microsoft Office
    • Must have excellent oral and written communications skills
    • Must be able to interface with all levels of firm management and staff
    • Must be able to work with limited supervision
    • Must have ability to work independently as well as thrive in a team oriented environment.
    EEO/AA Employer


    Department: Business Development & Marketing
    Position Title: Marketing Technology Specialist
    Office Location: Los Angeles
    Description: Manatt, Phelps & Phillips, LLP, seeks a Marketing Technology Specialist based in the Los Angeles office to assist in managing all marketing-related technologies in support of the firm’s marketing, business development, and communications strategies. The technologies include contact management, email marketing, website updates and maintenance, and social media initiatives.

    The Specialist will be a key member of the firm’s Business Development and Marketing team and will supervise a CRM/Web Assistant. This person will work closely with business development, marketing, communications, secretaries, and technology teams to collaboratively develop tools to support the firm’s business goals.

    This challenging position requires a skilled technical marketer with experience in building, customizing, deploying, and optimizing complex websites, email campaigns and interactive programs. The qualified applicant possesses well-rounded understanding of email and Internet marketing campaigns, as well as understanding of databases and list management. This position reports to the Branding Manager.

    Responsibilities include:  

    • Email Marketing:
      • Manage email marketing pipeline, prioritization criteria, and projects focused on improving email planning and deployment processes.
      • Help develop email marketing strategies, including creating email templates, ensuring messaging is consistent with firm’s brand and marketing objectives; distributing emails and reporting on tracking data and overall effectiveness.
      • Work with business development managers to develop and measure key performance indicators, ensuring email campaigns are correctly launched, delivered on time, accurately tracked, and continually improved upon.
      • Lead the ongoing evolution of the company’s skills and infrastructure surrounding email marketing best practices; provide subject matter expertise on email marketing operations, best practices and regulation, including CAN-SPAM and online privacy.
      • Implement email campaigns with Eloqua: blueprint campaigns, test email deliverability, execute email campaigns
      • Measure and report on email campaign results and compare against baselines and benchmarks.
    • Website:
      • Oversee all aspects of the firm’s website, including maintenance, updates, proofing and development of content. Work with vendors on upgrades and redesigns, stay abreast of industry trends and competitors’ sites to identify areas for improvement.
    • Contact management system:
      • Managing data changes and updates, creating targeted invitation and mailing lists, developing lists of key contacts, providing support and training in the use of the CRM system, designing reports to track and analyze data.
      • Work with other members of the marketing department to improve search engine optimization and generate reports on website analytics and the effectiveness of other marketing technology initiatives.
      • Implement and maintain social and new media initiatives; analyze different social and new media platforms for use in firm’s marketing strategy; generate reports on the effectiveness of social media efforts.
    Qualifications include:
    • Successful candidates will have a bachelor’s degree in Computer Science, Marketing, Business, or Technical Communications with ideally at least five years of hands-on management experience of technology tools and staff.
    • Strong technical skills in website management, search engine optimization, analytics, social media, CRM systems, experience with e-marketing programs.
    • Applications and programming knowledge desired: Ektron or similar large-scale CMS tool, InterAction and Salesforce.com, SharePoint, advanced HTML, XML, Javascript, Flash, Wordpress, Dreamweaver, all MS Office products (at least intermediate level) and Eloqua (or equivalent email marketing tool).
    • Expert in email best practices, including contact strategies, design, A/B testing, delivery and deliverability issues, segmentation, and analytics/performance management.
    • Familiarity with spam/email blockers and deliverability testing and troubleshooting tools and SEO concepts and techniques, email campaign procedures, CAN-SPAM regulations, knowledge of or willingness to learn about state and local bar association rules regarding communications with clients and nonclients.
    • Strong understanding of B2B relationship management and communications, as well as marketing and business development strategies in a professional services environment.
    • Exceptional ability to gather and analyze large amounts of research information, and then synthesize into concise and meaningful actionable reports and recommendations.
    • Strong organizational skills and time management skills, with high attention to detail and ability to manage multiple priorities.
    • Work well and collaboratively with attorneys and staff at all levels, but able to move projects forward.
    EEO/AA Employer


    Department: Talent Management
    Position Title: Training and Professional Development Manager
    Office Location: Los Angeles
    General Summary: The Manager of Training and Professional Development, reporting to the Sr. Director of Talent Development and Acquisition, will be responsible for the development and delivery of both large and small scale training and professional development solutions. This position will be focused primarily on training and development but may encompass Organizational Development initiatives as well. This position also concentrates on: competency development, performance management, needs assessment, benchmarking, career pathing, new hire orientation/ integration, coaching, facilitating and succession planning. This position will be based out of the Los Angeles office but will require regular travel to Orange County.

    Responsibilities include:  

    • Develop and implement an organization wide learning strategy, including appropriate adoption and integration of e-learning solutions.
    • Research, assess, recommend, develop, implement, and deliver specific training solutions for all Firm stakeholders, including consulting to and partnering with subject matter experts to develop course content.
    • Administer and manage the Firm’s MCLE program, including sourcing and developing programs.
    • Administer and manage the performance management process for Firm professionals.
    • Administer and manage new hire integration programs for Firm professionals, including conducting face-to-face meetings with senior professionals.
    • Serve as a Performance Consultant, forming a collaborative relationship with various Firm leaders and professionals to analyze performance gaps, identify needs (business, performance, training, and work environment needs), and present recommendations of solutions based on findings to clients.
    • Design and facilitate training programs to improve performance through organization-wide initiatives and intact team sessions.
    • Act as project lead on a variety of Firm initiatives and projects.
    • Manage vendor relationships and materials including the development and then maintenance of portions of the consultant, coach, trainer and instrument database.
    • Support organizational development initiatives.
    • Supervise junior professional development staff.
    Job Requirements:
    • Position requires a Bachelor’s degree with 5+ years of experience, including:
      • 5-7 years training design and delivery
      • 2-3 years measurement and evaluation
    • 3-5 years supervisory experience
    • General knowledge and understanding of OD principles and practices
    • Law Firm and Professional Service experience a plus, but not required

    Position also requires the following core competencies:

    • Curriculum Design – design from scratch or customize “off the shelve” programs/ materials
    • Facilitation Skills – design, delivery, lead, and communicate
    • Contracting Skills – clarify and set expectation on roles and outcomes
    • People Management Skills - develop work team and individual employee skills and capabilities; motivate employees; monitor and provide feedback on day-to-day performance, provide work assignments, conduct formal performance reviews, and carrying out corrective activity
    • Self Management Skills – convey qualification and confidence in a credible manner, demonstrate flexibility, perform effectively in the midst of chaos and or ambiguous environment, manage personal biases, understand and clarify personal values and boundaries
    • Interpersonal Understanding – awareness to other’s needs, responsive, manage conflicts, establish and maintain relationships
    • Data Gathering – determine appropriate collection process and methods and conduct data gathering
    • Team Work – proactive participation, honest, respectful communication, cooperation, and team needs before own needs
    • Diagnosing Skill – use various methods (e.g. surveys, focus groups, interviews) to uncover the real issues and causes and possible solutions
    • Project Management – planning, implementing, and evaluating of multiple projects
    • Performance Measurement – analysis, documentation, problem solving and evaluation
    • Computer/Software – intermediate skills level on Word, PowerPoint, Excel and Outlook
    EEO/AA Employer