Serafi Quoted in Kaiser Health News on State Medicaid Programs’ Use of Texting for Communication

Who Doesn’t Text in 2022? Most State Medicaid Programs
– Kaiser Health News

Manatt Health Partner Kinda Serafi was quoted in Kaiser Health News on state Medicaid agencies’ hesitancy to utilize text messaging to communicate with enrollees regarding their coverage renewals at the end of the public health emergency. “It doesn’t make any sense when texting is how most people communicate today,” said Serafi. The problem with relying on the Postal Service is that a letter can get hidden in “junk” mail or can fail to reach people who have moved or are homeless, Serafi continued. And email, if people have an account, can end up in spam folders, she noted. 

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