Using Hotlines to Measure Corporate Compliance

Measuring Compliance: Seven Areas of Compliance to Measure (Part Two of Three)
– The Anti-Corruption Report

Manatt’s Jacqueline Wolff, co-chair of the firm’s corporate investigations and white collar defense practice, was interviewed by The Anti-Corruption Report for the second of a three-part series on measuring compliance. This installment of the series focuses on the seven areas of compliance that are most important to measure.

One of those areas, according to the publication, is utilizing a compliance hotline to determine how well a corporate compliance program is functioning. Wolff recommended that companies ensure well-trained people answer hotline calls, adding that companies should keep track of “how long it takes for compliance to address an issue, how many issues are investigated and how many are closed out.”

The publication also explained that it is important to understand why people may be calling the compliance hotline. “If they are only calling to complain about coworkers, it may mean that employees don’t understand the purpose of the hotline, which is a problem that can and should be addressed,” said Wolff.