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  • Carol Raphael
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Carol Raphael

National Advisor

Manatt Health
Contact
  • craphael@manatt.com
  • Phone: 212.790.4571
  • Download vCard
  • New York
Bar Admissions
Education
  • Harvard University, Kennedy School of Government, M.P.A.

    City University of New York, B.A.

Industries
  • Manatt Health

Show Full Bio

  • Profile
  • Speaking Engagements
  • Memberships
  • Publications
Profile

Profile

Carol Raphael is a national advisor at Manatt Health. She served as chief executive officer and president of the Visiting Nurse Service of New York (VNSNY), the largest nonprofit home health agency in the United States, for over 20 years. Under her leadership, the organization launched innovative models of care and health plans for complex populations with chronic illness and functional impairments. Prior to joining VNSNY, Carol held executive positions at Mt. Sinai Medical Center and in New York City government. She also served as board chair of AARP. Carol is regarded as a national expert on post-acute care and long-term services and supports (LTSS) policy, payment, workforce and technology. She has considerable experience developing new business models, restructuring clinical services and shifting care to home and community-based settings. She is the chair of the Long-Term Quality Alliance, an alliance of payers, providers, consumers and policymakers working to strengthen and better integrate the LTSS system. She was the chair and remains a board member of the New York eHealth Collaborative, a public-private partnership building a health information exchange platform. She helped launch a Commonwealth Fund project to spur the development of high-performing integrated health plans for a dually eligible population.

Carol has served on numerous commissions, including the Medicare Payment Advisory Commission (MedPAC), the Federal Bipartisan Commission on Long Term Care, the Age-Friendly Commission and several Institute of Medicine committees. She chaired the National Quality Forum’s Post-Acute, Long-Term Care and Hospice Workgroup, co-chaired its Attribution Committee and is a member of its Admissions and Readmissions Committee. She chairs the CMS Technical Expert Panel for Quality Measure Development for Dual Eligibles and Medicaid Beneficiaries Using Home and Community Based Services and Managed Long-Term Care. Additionally, she was a member of New York Governor Andrew Cuomo’s Medicaid Redesign Team.

She was a visiting fellow at the Kings Fund in the United Kingdom and an advanced leadership fellow at Harvard University, and she co-edited the book “Home-Based Care for a New Century.”

Speaking Engagements

Speaking Engagements

Panelist, “A Fresh Look at Caregiving: Driving Solutions,” Long-Term Quality Alliance Webinar, October 18, 2021.

Moderator, “Post-Acute and Long-Term Care,” Virtual Summit on Health System Recovery from the COVID-19 Pandemic, June 25, 2020.

Speaker, “Introduction: Transforming the Experience of Care in the Home: Opportunities and Challenges,” LTQA and AgingWell Hub Technology Summit, Georgetown University McDonough School of Business, April 9, 2018.

Speaker, “The Power of the Patient,” West Health Institute’s Healthcare Cost Innovation Summit, Washington, D.C., Feb. 21, 2018.

Speaker, “Challenges and Opportunities in the Long-Term Care System,” David Rogers Colloquium, Weill Cornell Medical School, Feb. 7, 2018.

Speaker, “Digital Innovations & the Long-Term Care Workforce: National Perspective and Background,” MIT Health Innovations Conference, Nov. 29, 2017.

Speaker, “Making the Case for Age-Friendly Primary Care,” Transforming Care for Older Adults Conference, New York Academy of Medicine, Sept. 11, 2017.

Speaker, “Building Effective Post-Acute Care Networks: Approaches & Lessons From the Field,” Manatt Health Webinar, July 19, 2017.

Speaker, “Technology in Healthcare,” 1199/SEIU Training & Employment Funds Annual Meeting, June 15, 2017.

Speaker, “Later Life Stages,” Harvard Advanced Leadership Initiative Coalition, June 7, 2017.

Panelist, “Managing in Public & Private Sectors” Panel, Princeton School of Public and International Affairs, March 31, 2017.

Panelist, “West Health Panel—Survey on Aging—Perspectives & Implications on Aging Policies & Practices Across Decades,” American Society on Aging Conference, March 22, 2017.

Speaker, “Patient Engagement: Cracking the Code,” New York eHealth Collaborative Digital Health Conference, Dec. 7, 2016.

Speaker, “Reinventing Post-Acute Care and Long-Term Services and Supports: Integrating Into a New Health System,” Mediware Customer Conference, Sept. 14, 2016.

Speaker, “Integrating Post-Acute and Long-Term Care Into the Care Continuum,” Center for Medicare & Medicaid Innovation, CMS, Aug. 11, 2016.

Speaker, “Trends in Reforming Medicaid’s Long-Term Services and Supports System,” Manatt Health Webinar, July 27, 2016.

Speaker, “Providing Services to Older Adults in a Changing and Challenging Environment,” Jewish Association Serving the Aging Board, April 20, 2016.

Speaker, “Reforming Medicaid’s Long-Term Care System: Bridging the Gap Between Aspirations & Reality,” Manatt Health Webinar, June 10, 2015.

Speaker, “Post-Acute Population Health Management: New Value Propositions Between Acute and Post-Acute Leadership,” Remington Report’s 11th Annual Executive Leadership Summit, Aug. 3, 2015.

Speaker, “Long-Term Care Policy in Flux: Provider and Payer Perspectives on the Future,” New York Academy of Medicine, June 11, 2015.

Speaker, “Best Practices for Care Coordination,” State of Minnesota Care Coordination Conference, Nov. 17, 2014.

Speaker, “Reinventing Long-Term Care and Post-Acute Care,” Manatt Health Webinar, October 28, 2014.

Panelist, “Integrating LTSS From a Person’s Perspective—Across Time and Settings” Panel on Measuring Success, Long-Term Quality Alliance Conference, Sept. 18, 2014.

Speaker, “The Landscape of Long-Term Care in the U.S.,” Aspen Ideas Festival/Health Spotlight, June 25, 2014.

Speaker, “Integrating Medical Care, Behavioral Health and LTSS: Finding a Path Toward Sustainability,” LTQA and National Coalition on Health Care Symposium, April 24, 2014.

Speaker, “Long-Term Services and Supports: Advancing the Commission’s Work,” Hartford Foundation Board, March 13, 2014.

Speaker, “Health Information Technology and the Patient-Caregiver Relationship,” The Schwartz Center for Compassionate Care Symposium, March 13, 2014.

Speaker, “Critical Role of Quality in Changing the Payment Landscape,” AHCA/NCAL Quality Symposium, Feb. 10, 2014.

Memberships

Memberships

Carol serves as a director on numerous boards, including The Scan Foundation, Kaiser Permanente School of Medicine, Primary Care Development Corporation, Medicare Rights Center and the Commonwealth Care Alliance. She is a member of the RAND Health Advisory Board and the Harvard T.H. Chan School of Public Health Policy and Management Executive Council.

Publications

Publications

Co-author, “A Post-COVID-19 Primary Care Agenda: First Steps,” United Hospital Fund, June 15, 2020.

Co-author, “Integrating Hospital, Post-Acute Providers to Optimize Patient Care,” Hospital and Health Networks, Nov. 3, 2017.

Co-author, “Raising the Bar in Attribution,” The Annals of Internal Medicine, American College of Physicians, August 2017.

Co-author, “Securing the Safety Net for America’s Vulnerable Populations,” Generations: Journal of the American Society of Aging, February 2017.

Author, “Oral Health and Aging,” American Journal of Public Health Perspective—Supplement 1, Vol. 107 #51: American Journal of Public Health.

Carol in the News

  • 09.16.20

    New Jersey Adopts Significant Nursing Home Legislative Reforms

    On September 16, 2020, New Jersey Governor Phil Murphy signed into law four bills responding to the COVID-19 crisis within the state’s nursing ...

  • 06.03.20

    Manatt Provides Recommendations to State of New Jersey Following ...

    On June 3, New Jersey Governor Phil Murphy announced a series of steps he will take based on recommendations from Manatt Health concerning how ...

  • 05.06.20

    Manatt to Partner with State of New Jersey to Support LTC Providers ...

    On May 6, New Jersey Governor Phil Murphy announced that the state of New Jersey is partnering with a Manatt Health team led by partner Cindy Mann ...



Carol's Newsletters

  • 06.16.20

    Manatt Provides Recommendations to State of New Jersey Following ...

    Based on an intensive three-week review commissioned by New Jersey, the report outlines a set of actionable proposals for the state to reduce the ...

  • 06.04.20

    LTC and COVID-19: Responding to Today’s Crisis, Preparing for ...

    The nation’s nursing homes, assisted-living facilities, inpatient rehabilitation centers and home care providers are at the forefront of the ...

  • 09.24.19

    State Innovation in Integrated Care for Dual Eligibles

    Editor’s Note: Dual eligibles—those eligible for both Medicare and Medicaid—are among the most costly and complex enrollees in both ...

  • 08.26.19

    New Opportunities to Advance Integrated Care for Dual Eligibles

    Dual eligibles are an exceedingly high-need, high-cost population.

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Carol's Events and Webinars

  • 11.01.22

    Innovating Digitally Enabled Home-Based Care: Promoting Longer, ...

    Join Manatt for the Second of Our Imperatives Deep-Dive Sessions on the Topics You Voted Most Important to You.   Strengthening our ...



  • 10.18.21

    Raphael to Speak at Long-Term Quality Alliance Webinar

    Carol Raphael, Manatt Health senior advisor and board chair of the Long-Term Quality Alliance (LTQA), will join a panel in LTQA’s upcoming ...



  • 06.09.21

    Innovating Long-Term Care Models to Promote Living Longer, Healthier ...

    The COVID-19 pandemic has had a devastating impact on the vulnerable populations who need long-term care, including those living in U.S. long-term ...



  • 06.16.20

    Long-Term Care in the Time of COVID-19: Part Two

    Examine the Immediate Issues and Opportunities Facing Long-Term Care Providers—and Look Ahead at How to Build a Stronger Future—at a New ...



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