The ACA is accelerating a reorganization of the healthcare delivery system from episodic, reactive, acute management of patients, to proactive, population-based delivery models. These changes, manifest as patient centered medical homes and accountable care organizations, require health plans and providers to aggressively manage high-risk patients, identify risk factors, manage chronic disease, and engage patients in self-management. None of these tactics are feasible without comprehensive, accurate, and timely information made securely available to providers and patients. Organizations that are more successful at managing the cost and health of large swaths of the most challenging, high-needs patients, while providing information and tools to keep less complex patients healthy, will gain more share in their markets.
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