COVID-19: Balancing Regulatory Empathy With Collection of Valid Debt

Don’t let the COVID-19 pandemic shut down your valid debt collection efforts. Join us for a 30-minute webinar to gain valuable insights into what you need to know about maintaining your collection practices during the COVID-19 crisis.

Financial regulators are encouraging lenders, servicers and businesses to assist affected borrowers who may be facing economic hardship, and borrowers are entitled to those protections. We have parsed the pronouncements to provide a best practices guide to keep the revenues flowing despite the pandemic, while also maintaining practices that provide meaningful relief for those who are entitled to receive it. Our webinar panel includes three senior members of Manatt’s consumer financial services practice, including Jan Owen, former commissioner of the California Department of Business Oversight.

Wednesday, April 1, 2020

Brett Natarelli, Partner, Manatt Financial Services
Jan Lynn Owen, Senior Advisor, Manatt Financial Services
Charles E. Washburn Jr., Partner, Manatt Financial Services

This program has been approved for 0.5 CA MCLE General credit and 0.5 NY CLE Professional Practice credit (transitional and non-transitional).

If you would like to receive an audio transcript of this webinar due to accessibility issues, please email us at

This program does not constitute legal advice, nor does it establish an attorney-client relationship. Views expressed by presenters are strictly their own and should not be construed to be the views of Manatt or attributed to Manatt.



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