Integrating Physical and Behavioral Health Through Collaborative Care: A Roadmap from North Carolina

The national mental health crisis continues to worsen. This growing problem is driven by a confluence of factors, including increased prevalence of mental and behavioral health disorders, shortages of licensed behavioral and mental health care providers, insurance coverage gaps and low reimbursement rates, and societal stigma around mental and behavioral disorders.

One way to address the mental health crisis is to integrate behavioral and mental health services into the primary care setting, allowing patients to access coordinated care through a collaborative team that manages their health holistically. Evidence proves that the Collaborative Care Model, a type of integrated care model, delivers both better outcomes and improved cost efficiencies—but there are complex challenges to provider adoption. In a new Manatt Health webinar, North Carolina shares its experiences implementing the Collaborative Care Model and provides a practical roadmap for other states seeking to increase adoption. Key topics include:

  • Collaborative Care Model 101. Understand the Collaborative Care Model and why it should be adopted.
  • Creation of NC’s Collaborative Care Model Consortium. Learn how NC launched its multi-stakeholder Collaborative Care Model Consortium in 2022—and the ways the consortium has improved the Model’s adoption.
  • NC’s Collaborative Care Model Roadmap. Discover NC’s seven strategies for incentivizing Model uptake.
  • Success Factors. Examine the reasons the Collaborative Care Model is working particularly well in NC.
  • Tracking and Monitoring. Explore NC Medicaid’s integrated, interactive care dashboard for tracking Collaborative Care Model encounters and identifying areas for future investment.
  • Future Opportunities. Look ahead for a preview of where NC will focus its next phase of work.


  • Alex Morin, Managing Director, Manatt Health
  • Dr. Shannon Dowler, MD, FAAFP, CPE, Chief Medical Officer for North Carolina Medicaid and Assistant Secretary for Health Access, North Carolina Department of Health and Human Services
  • Tom Wroth, MD, MPH, President and CEO of Community Care of North Carolina
  • Hugh H. Tilson, Jr., JD, MPH, Executive Director of North Carolina Area Health Education Centers

Date and Time

Wednesday, January 10
1:00 – 2:00 p.m. ET

If you would like to receive an audio transcript of this webinar due to accessibility issues, please email us at

This program does not constitute legal advice, nor does it establish an attorney-client relationship. Views expressed by presenters are strictly their own and should not be construed to be the views of Manatt or attributed to Manatt.



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