The TCPA and COVID-19: What Healthcare Organizations Need to Know

On March 20, 2020, the Federal Communications Commission (FCC) issued a Declaratory Ruling that exempted certain calls and texts related to COVID-19 from Telephone Consumer Protection Act (TCPA) requirements. In a public notice issued on July 28, it confirmed that the “safe harbor” created for the public health emergency covers calls by healthcare entities to patients testing positive for COVID-19 to provide information on donating their plasma after recovery.

Even with the clarification, however, many questions remain about which types of callers and messages fall within the exemption. It is important to remember that, even during the pandemic, TCPA restrictions on calling and texting customers for commercial purposes still apply. What is—and is not—allowed during the public health emergency? Which TCPA restrictions are still in force during the COVID-19 crisis? And what best practices should healthcare entities follow to ensure TCPA compliance? Find out at a new Manatt webinar. Key topics include:

  • A detailed look at the Declaratory Ruling on COVID-19 and its application
  • An analysis of the Emergency Purposes Exception under the TCPA
  • A review of common categories of healthcare calls and texts addressing which consent requirements still apply, even during the pandemic
  • The impact of state telemarketing laws during the declared state of emergency, including real-world examples of limitations in key states
  • A status update on automated telephone dialing systems (ATDS)
  • Guidance on ensuring TCPA compliance during the COVID-19 crisis
  • Call deliverability and TCPA issues with STIR/SHAKEN, procedures to combat caller ID spoofing

Christine Reilly, Partner and Leader, TCPA Compliance and Class Action Defense, Manatt, Phelps & Phillips, LLP
Alexandra Krasovec, Associate, TCPA Compliance and Class Action Defense, Manatt, Phelps & Phillips, LLP
Alexa Singh, Associate, Advertising, Marketing and Media, Manatt, Phelps & Phillips, LLP
Ryan Thurman, Director of Sales & Marketing, Contact Center Compliance

Date and Time:
Tuesday, September 1, 2020

This program has been approved for 1.0 CA MCLE General credit and 1.0 NY CLE Skills and Professional Practice credit (transitional and non-transitional).

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This program does not constitute legal advice, nor does it establish an attorney-client relationship. Views expressed by presenters are strictly their own and should not be construed to be the views of Manatt or attributed to Manatt.



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