Juliette Mullin is a director with Manatt Health in the Firm’s Washington, D.C., office. Her background is in developing, implementing and analyzing initiatives in serious illness care, geriatrics, complex case management, social determinants of health, and Medicare and Medicaid managed care programs. 

With extensive experience working with state health agencies and expertise in Medicaid policy, strategic planning, change management, and stakeholder engagement, Juliette leads large teams to support state agencies and other clients in developing and implementing transformation initiatives. She uniquely combines high-quality meeting facilitation and interviews, qualitative and quantitative research, and policy expertise to successfully implement programs on behalf of her clients.  

Juliette has extensive experience leading strategic planning and change management initiatives, including with state clients and in her role at a major health system prior to working at Manatt. For example, Juliette developed new workflows for a state Medicaid agency’s managed care monitoring teams and led an initiative to overhaul serious illness communications training for one of the country’s largest physician practices.  

Juliette integrates stakeholder engagement in every project, working with clients to conduct a comprehensive canvass of essential stakeholders and establishing a plan for engagement that leverages existing relationships and forums to best reach each key actor. Moreover, she is a skilled meeting facilitator, with experience facilitating dozens of public meetings on behalf of state agencies and expertise in leveraging virtual and in-person facilitation techniques to gather stakeholder input and build consensus. 

Before joining Manatt, Juliette was a senior consultant for Kaiser Permanente, where she specialized in serious illness and complex needs care. In this role, Juliette collaborated with Kaiser leaders across Northern California to identify major gaps in care and design programs to address those gaps. This included creating a regional palliative care advice call center, designing pilot programs to expand serious illness care access into home and community settings, implementing an interdisciplinary complex case management model using predictive analytics, and developing a regional COVID-19 mitigation toolkit for residential care facilities for the elderly. 

Juliette received her Master of Public Health and M.B.A. from Johns Hopkins University. Prior to graduate school, Juliette worked at The Advisory Board Company, where she led the publication of the hospital research and consulting firm’s Daily Briefing.